CUSTOMER PORTAL

Frictionless Customer Experience

Empower your customers with modern, mobile-first tools that make service approvals, payments, and communication effortless.

Keep Your Customers Informed and Happy

Use the Customer Portal to make them comfortable with your work and streamline their experience

Text-to-Approve

Customers can approve estimates directly from their phone via SMS, eliminating delays and streamlining the approval process.

Text-to-Inspect

Share digital inspection results via text message. Customers can review photos, videos, and recommendations on their mobile device.

Text-to-Pay

Accept payments instantly via text. Customers can pay invoices by credit card or PayPal directly from their smartphone.

Appointment Management

Customers can create appointment requests and receive Text-to-Confirm notifications for upcoming services.

Complete History

View past work details and service records. Your customers never lose track of their vehicle's maintenance history.

Live Job Status

Track in-process work and view line item status in real-time. Complete transparency throughout the service process.

Everything Your Customers Need

  • Text-to-Approve Estimates Approve estimates from their phone with simple text message approval
  • Digital Inspection Reviews Review and approve digital inspection items with Text-to-Inspect feature
  • Real-Time Job Updates View in-process work and line item status as it happens
  • Service History Access View past work details - never lose a job statement
  • Direct Communication Add notes to in-process work, view uploaded files, and text service manager from job
  • Mobile Payments Pay invoices by credit card or PayPal with Text-to-Pay from smartphone
  • Appointment Scheduling Create appointment requests and receive Text-to-Confirm notifications
Happy Customer

Benefits for Your Business

The Customer Portal drives satisfaction, efficiency, and revenue

Faster Approvals

Eliminate phone tag and waiting. Customers can approve estimates and inspections instantly from their phone, accelerating your workflow.

Improved Satisfaction

Transparency builds trust. Customers appreciate real-time updates and easy access to their vehicle's service history.

Faster Payments

Get paid immediately with Text-to-Pay. Reduce outstanding invoices and improve cash flow with instant mobile payments.

Increased Efficiency

Reduce administrative overhead. Automated text notifications and self-service features free up your team's time.

Ready to Elevate Your Customer Experience?

See how the ROADe Customer Portal can transform your customer relationships

Request a Demo